![]() may be missing an issuing certificate for your card.If you’ve lost your security key, you will have to use a different authentication method or delete your account if you have no other authentication method, unless you have already set up a backup.You should still receive the code, even if you’re using a new device and SIM card. If you are able to regain access to your phone’s original phone number, do so first and then request a one-time code.My security key or phone was lost or stolen When you use all ten backup codes, we will provide you a new list of backup codes. Make sure you’re using a backup code that you haven’t used yet.Follow Google’s instructions to sync your time. ![]() If you use Google Authenticator, you may need to sync the time manually.Make sure your device’s time is correct by using a page like. The time may not be correctly synced between your device and your authenticator app. If you request and receive multiple messages at the same time, you may need to try more than one code until one works. Only the newest one-time code you receive will work. Make sure you’re not using a phone number with an extension, as cannot send one-time codes to extensions.Wait up to 10 minutes, or try the “Resend code” button to send your code again. If you have a mobile phone, make sure airplane mode is off. ![]() You’ll receive a voicemail if you can’t answer the call.
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